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Taco Bell, 301 Wallace Kneeland Blvd #155, Shelton, WA, 98584
Roxanna L. was very polite and helpful. I am going to keep coming back to this restaurant because of her exceptional service.
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Chili’s #1311, 4611 High Point Blvd., Harrisburg, PA, 17111
I would rate it a 0 if that was an option. This is the second time I have had the same waitress and the second time she should have been fired. I don’t know her name as she doesn’t introduce herself. I will refer to her as the girl with the terrible attitude and too much fishing tackle in her face. She didn’t know what craft brews were on tap either time. She asks another waitress and that waitress knew, so how did she not. She then took our order. As we waited for our food all six people at our table ran out of beverages and we were not asked for a refill. However she was in plain site the entire time socializing with coworkers and joking around not paying attention to her job or her customers. No refill on chips or salsa was offered by her as well. When the food came, two of the orders were wrong. Then and only then did she ask if we wanted refills. I asked for the manager. When the manager came I informed her of the terrible service and that we would like a different server. Oliver was assigned to us and was very attentive and polite. Exactly what I would expect in customer service. When the bill came it was wrong as the waitress had rang in a 2 for $25 as individual items. I think this is done to raise the price to influence the tip. The manager stated it was due to the POS system and it is a know problem. Well if you know about it why aren’t your employees checking for it. Sounds to me like the theft of service. I am paying for not only my food but also to be served. After our new server was assigned the waitress with the bad attitude and too much fishing tackle in her face was seen being consoled and hugged by other employees in plain view of the dinning area. Totally unprofessional. She should be told if she doesn’t like to serve people or do her job she should find another job. And she really should cuz she *** at what she does. FYI the first time she served us we left a zero tip as the service was just as bad. Thought we would give it a second chance and just so happened to get the same inattentive waitress. Shame on that manager for allowing employees to not do their jobs.
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Taco Bell, 1001 Research Blvd, Austin, TX, 78759
Drive thru worker is the best.
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