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Bill Luke Fiat Tempe, 7799 S Autoplex Loop, Tempe, AZ
I bought my car back in February (maybe end of January) and when I was about to leave the lot, I noticed the wrench light was on. I told the salesman (who was sitting right next to me) and his response was "oh yeah that's okay they probably just forgot to turn the light off, they are really busy right now so I'd suggest calling and bringing it in another time to get that turned off." A couple of weeks later, I went onto their website to schedule this appointment, I never got a call back. My mindset is that if it's just a light that needs to be turned off, I'm not going to make it a priority to get my car in because I'm already very busy. So when my oil light came on last week, I called to make an appointment for that and noted that I'd like for the wrench light to be turned off as well. They told me I had to go to Kia (a completely different dealership) to get this fixed since my car is a Kia. So I took it to Kia and get a phone call from the service man saying that the check engine light is on because there is a broken auxiliary battery temp sensor due to someone breaking it while installing the battery. I immediately said okay I'm going to call Bill Luke because I have not touched that battery since I got the car it must have happened before I bought it. After speaking with the general manager (Steve) he was not helpful or sympathetic what so ever. I told him what happened and he said because I waited "8 months" to get this checked, there wasn't anything they could do about it. I told him that had I known something was wrong I would've taken it in immediately but since his salesman told me it was okay, I didn't make it a priority. He kept saying it was the customer's fault (me) for waiting that long to get it checked. I then asked him if I was understanding correctly, his salesman sold me a car with the wrench light on, told me it was nothing and it just needed to be turned off and now that I find out something is actually wrong with it they won't do anything to make this right. He continued to repeat himself saying that it's been "8 months" and I shouldn't have waited that long to check. This is the worst customer service I have ever recieved, and when I bought my car and my fiance's car the next weekend from them they can't spare the money to make something right that they did wrong? I'm completely outraged and will NEVER refer them to anyone or go there again.
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Category: Teacher
McKinney, Ward, Tempe, AZ, 85282
This teacher plays favorites, is not approachable, and only grades certain assignments. My son's work hasn't been graded in over a month, and his final grade just posted. She's biased, and doesn't believe in the student's feedback.
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Category: Restaurant
McDonald’s, 174” Elliot rd, Tempe pe, AZ, 86282
Drive through cashier literally yelled “Hello?!” at me because I was waiting at the first menu to pay as I always have every time I have driving through. And then did not say a works to me or make eye contact. Clearly he was annoyed. Now I am. What a jerk
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Category: Financial Planner
Julian Puga, Plano, TX
Julian Puga. A senior financial advisor claiming to work at Northwestern Mutual. Real Financial Advisors shouldn't have bill collectors after them or a credit score so low you can't get an apartment. That's why you live in your parents house and drive their car. How embarrassing for you.
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Mini of San Diego, 5202 Kearny Mesa Rd, San Diego, CA
This review is solely based on this dealership sales practices of extended warranty. Please don't make the same mistake I made in purchasing an extended warranty from Mini. After buying my 2011 Mini Cooper S on September of 2014 with around 20,000 my car has been taken in for service around 11 times. Some issues were : Thermostat, Fuel Pump, Oil Leaks, Fuel Pump, Multiple Coils, Gasket Ring, Clutch and the list goes on... I was approached and offered to buy a " Preferred Extended" for around $ 2300. I thought with the high probability of my car breaking down I thought it would be a good idea. My Oil Pan Gasket is leaking and they say its not covered. The financial advisor doesn't even reply to my request anymore or returns my phone calls. I don't even care if they cover it anymore I just want my warranty money back since it doesn't cover anything. And it the language of the contract can be used for their benefit however they see fit. This is the estimate they sent to me below. Be cautious of used car salesmen. When I deal is too good to be true it usually is... FYI the car only has 60,000... Inspection Recommendations Status Cost Deferred Approved Change engine oil and filter (Found engine oil level excessively low) Fail $79.95 See AI-3 Replace front brake pads (3 mm or less) Fail $250.00 See AI-12 Replace clutch assembly and flywheel (Found clutch worn/slipping) Fail $3,922.55 See AI-33 Subtotal $4,252.50 Replace oil pan gasket (Found engine oil seep) Caution $548.52 See AI-9 Replace rear brake pads (4 mm) Caution $250.00 See AI-12 Subtotal $798.52 Totals, Taxes and Fees Cost Deferred Approved Estimate Subtotal $5,051.02 $0.00 $0.00 Tax $168.52 Estimate Total $5,219.54
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Norm reeves honda, 16 auto center dr, Irvine, CA
Bought a brand new 2017 Honda Crv exl in just under a week the air conditioning went out. My parents being senior citizens were stuck driving 2 hours in 105° and Norm reeves Honda has offered no support as with a rental for them to take back. Now they are forced to drive a dangerous car back because they need to make a doctor's appointment with no help. Normsreeves Honda operates exactly like the airline companies that have been in the news.
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musselman's dodge, 5717 Baltimore National Pike, catonsville, MD
I have purchased the last ten cars and trucks from Musselman's Dodge. The service is outstanding. Recently I had break problems when I was over a hundred miles from home. I called the management team, they scheduled an appointment for me and were waiting when I arrived at their dealership. Once it was checked over, they ordered the part and was fixed by 9 a.m. the next morning. NOW THAT IS SERVICE. I do not even shop around, they know that I will be back for another vehicle in the future. Fell that I get a good trade-in when I make my next purchase. THEY GO OUT OF THEIR WAY TO PLEASE THE CUSTOMR. YOU CAN'T DO MUCH BETTER THAN THAT. JOHN GENOA, JR. - CATONSVILLE, MD 21228
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karl chevrolet, 261 elm st, new canaan, CT
I finally got the Camaro ZL1 fixed, and it was not the Radar Detector or the Tinted Windows like your Service Manager Jay Bradley insisted & refused to service my car under warranty. "you should know that the advice on the possibility of electrical interference from a radar detector or Wi-Fi is a very real possibility" "We have made every effort to respond promptly to your needs. If for any reason the condition reoccurs without the presence of any other aftermarket electrical equipment in your vehicle please let us know immediately." The most frustrating part about dealing with your dealership as well as others is that I am the one who figured out what was wrong with the car not some certified GM tech. In the future before blaming customers & refusing to service cars that are STILL UNDER WARRANTY do a more thorough job & send your "techs" for the proper training. Purchased a new car in late April of this year and the car I purchased is Amazing the experience of Karl Chevrolet was not. Once the down payment was made the dealership was no where to be found, the woman I worked with was not knowledgeable about the car and gave me untrue information regarding features on the car.On 2 occasions when I was asking for some options to be included, Beth Karl told me not to get the because they were "ghetto". As I have not purchased a new car in some years, I had a few questions to be answered. My emails and calls to her went unanswered. I waited days for a response but to no avail, I finally had to speak to another sales person to get any sort of response which was just as frustrating. I threatened to cancel my car order on 2 occasions and both times they finally acted like they cared. It's been 17 months since I purchased the Camaro ZL1 Convertible and have had to bring the car in for repair 5 times due to the Tire Pressure Monitor System, Karl Chevrolet replaced my left rear tire in August of 2013 and since that tire replacement ,the problem with the TPMS has continued with the tire that was replaced. On Karl Chevrolet's last attempt to fix the tire,I was told by the service manager, Jay Bradley, that they "think" my radar detector is causing the TPMS problem; and if it happens again with the radar detector, they will not fix it. To quote Jay Bradley "possibility of electrical interference from a radar detector or Wi-Fi is a very real possibility" . I do not want "very real possibilities" when there is something wrong with my car that is still under warranty, I want facts. Karl Chevrolet has demonstrated to be unknowledgeable in the cars that they sell and also unable to repair them
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